Return Policy
Return policy
There is a 30-day return policy for items purchased on the band's website. During this period, it is possible to return the goods by submitting a request for the return of the goods from the day of receipt of the goods.
Returned items must be in the same condition as when the item was received (unworn/unused), including tags and original packaging. In order to return the product, it is necessary to present the product purchase receipt or the order form.
To make a return, please contact us by email first. info@juosti.lt. After confirming the information about the return, the Seller undertakes to provide instructions on the progress and address of sending the goods, refund. The returned product is sent to the shipping address or e-mail. to another address of the Seller specified in the letter.
Goods sent for return without prior notification to the Seller are not accepted. For remaining return questions, please contact info@juosti.lt.
Damage and problems
After receiving a low-quality or defective product, contact info@juosti.lt immediately so that the problem can be evaluated and eliminated.
Exceptions / Non-returnable items
Non-returnable goods: perishable goods, personalized and personal made-to-order goods, personal care goods. (eg beauty products). If you have any questions or doubts about a specific product, please contact info@juosti.lt.
Sold out goods and gift cards/coupons are not refundable.
Exchange
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.
Juosti adheres to the 14-day return period established by the European Union, so goods sent to the European Union are subject to a 14-day return period for any reason. During this period, it is possible to return the goods by submitting a request for the return of the goods from the day of receipt of the goods.
Returned items must be in the same condition as when the item was received (unworn/unused), including tags and original packaging. In order to return the product, it is necessary to present the product purchase receipt or the order form.
To make a return, please contact us by email first. info@juosti.lt. After confirming the return information. The seller undertakes to provide instructions on the progress and address of the product shipment, refund. The returned product is sent to the shipping address or e-mail. to another address of the Seller specified in the letter.
Goods sent for return without prior notification to the Seller are not accepted. For remaining return questions, please contact info@juosti.lt.
Refunds are given
After confirming the e-mail information regarding the return of the product received by letter, consumers are informed whether a refund is possible or not. If the return is approved within 10 business days, the refund is automatically issued to the original payment method. Refund and money transfer transaction processing time may be longer due to actions taken by the bank.
If it has been more than 15 working days since your return was approved, please contact us by email. by mail info@juosti.lt.